Shipping policy
Thank you for shopping with Veloxiaa! We are committed to offering a smooth and transparent shipping experience. Please review the details of our shipping policy below.
Free Shipping on All Orders
Enjoy free standard shipping on all orders within our shipping zones—no minimum purchase required. Shop your favorite products with ease!
Total Delivery Time
Your total delivery time includes both order processing and shipping time.
The estimated delivery time-frame is 5–11 business days from the date of your order.
Order Processing
- Order Confirmation: After placing your order, you’ll receive a confirmation email with your order number and purchase details.
- Processing Time: All orders are processed within 1–3 business days.
- Shipping Notification: Once dispatched, you will receive a shipping confirmation email with tracking information.
Shipping & Delivery
- Transit Time: Delivery typically takes 4–8 business days once your order has been shipped.
- Total Delivery Time: Including processing and shipping, your order should arrive within 5–11 business days.
- Order Cut-Off Time: Orders placed after 5:00 PM GMT will be processed on the next business day.
Shipping Zones
We currently ship to the United Kingdom only.
| Country / Region | Shipping Method | Cost | Total Delivery Time |
|---|---|---|---|
| United Kingdom | Standard | Free | 5–11 business days |
Important Notes
- Holidays: Please note that during public holidays, delivery times may be affected due to courier delays. These delays are outside our control.
- Address Accuracy: Please double-check your shipping address at checkout. Veloxiaa is not responsible for orders shipped to incorrect addresses provided by customers. If you notice an error, contact us immediately at info@veloxiaa.com.
Tracking
Once your order has shipped, you’ll receive a tracking number via email. You can monitor your shipment’s progress using the link in the email or on our Track Your Order page.
Lost or Damaged Items
If your order is lost in transit or arrives damaged, please contact us promptly at info@veloxiaa.com with your order number and a description or photo of the issue. We will work quickly to resolve the issue, either by sending a replacement or issuing a refund.
Need Help?
If you have any questions about your delivery or need assistance, our customer support team is here for you.
Business name: Veloxiaa
Address: Cedelshof 2, 9298SB, Kollumerzwaag, Netherlands.
Phone number: +44 152 925 7999
Email: info@veloxiaa.com
Business hours: Monday to Friday: 9:00 AM – 5:00 PM